Shipping policy

RETURNS: 

WE GLADLY ACCEPT RETURNS WITHIN 30 DAYS FROM ORDER DATE.

ITEMS BOUGHT ON SALE CAN BE RETURNED WITHIN 14 DAYS.

RETURN PROCEDURE: PLEASE SEND THE ITEM BACK TO US AND LEAVE US AN EMAIL ON: INFO@ONCLOUDNINE.DK - OR LEAVE A NOTE IN THE ENVELOPE TOGETHER WITH YOUR ITEM. 

PLEASE REMEBER TO INFORM YOUR #ORDER NUMBER. PLEASE LET US KNOW IF YOU WISH TO EXCHANGE TO ANOTHER SIZE OR MODEL -  OR YOU WISH A REFUND.

OUR RETURN ADDRESS (There is no physical showroom at the address):

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

MAIL: INFO@ONCLOUDNINE.DK

PLEASE MAKE SURE YOU SEND TO OUR ADDRESS AND DO NOT SEND TO A SERVICE POINT. PACKAGES SEND TO SERVICE POINTS WILL NOT BE PICKED UP. 

RETURNS AND EXCHANGES ARE TOO BE PAID AND HANDLED BY YOU AND AT YOUR OWN RISK. ON CLOUD NINE DO NOT PROVIDE RETURN LABELS.