Shipping

SHIPPING 

Choose your preffered shipping solution at check out.

Danish orders: 

  • Shipping to parcel shop: 39 DKK
  • Home delivery: 60 DKK
  • Danish orders will be send within 1-5 work days from the day you received your shipping confirmation.

International orders: 

  • Worldwide shipping to Parcel Shop: 80 DKK / 10,5 €. Please note this is shipping with tracking but no trace and no insurance. 
  • Worldwide home shipping with tracking and trace and insurance is available from 150 DKK / 20 €.  Delivery time: + 5 - 15 work days + customs. 
  •  Express delivery 2-4 work days available from 400 DKK / 54 €.

Custom Duties: When you buy a product from a non-EU country, you may also have to pay customs duties. It is your own responsibility to know the customs regulations in your country. 

All products are sent from Denmark and can be shipped international. On cloud nine will dispatch the approved orders as quickly as possible and we do everything we can to be as accurate as possible. Our aim is to dispatch all orders within 5 days (Monday – Friday). Please note: Estimated delivery times are to be used as a guide only. On cloud nine is not responsible for any delays caused by the shipping company. In case your garments are damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return your garments to us. On cloud nine is not responsible for any garments damaged during transportation. We always pack everything carefully to reduce this risk.

RETURNS: We gladly accept returns and exchanges within 14 days. Sales items can be returned within 14 days. Returns and exchanges are to be paid and handled by you. Make sure to send to our return address. Do not send to a parcel shop. Returns send to parcel shop will not be picked up. If you wish to exchange or return an item - please email info@oncloudnine.dk and let us know if you wish to exchange to another size, color, style or wish your money back. If you wish to return an item from a non-EU country, it is your responsibility to ensure that it is returned free of customs charges. On Cloud Nine will not pay any custom charges when items are returned. 

UNCOLLECTED PARCELS: If you do not collect your parcel from the pickup point and it is returned to us, this is not automatically considered a cancellation of your order. When a parcel is returned to us unclaimed without prior notice, we can offer you a refund of your order minus any actual shipping and return costs we have incurred, as well as a handling fee of 45 DKK. If you still wish to receive the order, we would be happy to resend it to you. In this case, a new shipping label must be paid for before we can ship the order again. Once you have confirmed that you would like the order to be resent, we will send you a link to purchase a new shipping label. When you complete the payment you must choose your preferred shipping option and check all address, email and phone information is correct.  We cannot accept responsibility for missed delivery notifications from the carrier or for incorrect contact details provided when placing the order. Customers are responsible for monitoring the tracking information supplied with their shipment and ensuring that all contact information entered at checkout is accurate and up to date.

All items must be returned in the same state they were received in. Returns and exchanges are to be paid and handle by you and at your own risk. Returns that are damage or have been worn may be rejected and send back to you again and/or refund will be refused. Once we have received the return-items, we will send you the style or size you wish instead / or credit the amount to the same card used for the purchase. Please note that expense for the return shipment is paid by you. 

Read more about our return policy under RETURNS.