CHRISTMAS GIFTS

RETURNS: 

CHRISTMAS GIFTS CAN BE EXCHANGED UNTIL JAN.15TH. 2025

ITEMS BOUGHT ON SALE CAN BE RETURNED WITHIN 14 DAYS AFTER RECEIVING THE ORDER.

RETURN PROCEDURE: PLEASE SEND THE ITEM BACK TO US AND LEAVE US AN EMAIL ON: info@oncloudnine.dk OR LEAVE A NOTE IN THE ENVELOPE TOGETHER WITH YOUR ITEM. PLEASE LET US KNOW IF YOU WISH TO EXCHANGE TO ANOTHER SIZE OR MODEL - OR YOU WISH A REFUND. PLEASE REMEBER TO INFORM YOUR #ORDER NUMBER.

PLEASE MAKE SURE YOU SEND TO OUR ADDRESS AND DO NOT SEND TO A SERVICE POINT. PACKAGES SEND TO SERVICE POINTS WILL NOT BE PICKED UP. 

RETURNS AND EXCHANGES ARE TOO BE PAID AND HANDLED BY YOU AND AT YOUR OWN RISK. ON CLOUD NINE DO NOT PROVIDE RETURN LABELS.

IF YOU HAVE ANY QUESTIONS: PLEASE WRITE TO OUR COSTUMER SERVICE EMAIL: info@oncloudnine.dk

You are welcome to drop off your return package in our mailbox at the address.

OUR RETURN ADDRESS (There is no physical showroom at the address):

ON CLOUD NINE

SOLSORTVEJ 21

2000 FREDERIKSBERG

DENMARK

MAIL: INFO@ONCLOUDNINE.DK

All items must be returned in the same state they were received in. Returns that are damage or have been worn may be rejected and send back to you again and/or refund will be refused. Once we have received the return-items, we will send you the style or size you wish instead / or credit the amount to the same card used for the purchase. Please note that expense for the return shipment is paid by you. 

email: info@oncloudnine.dk